If a client has a light fixture that has missing, damaged or broken parts, we do not necessarily need to replace the entire fixture, we can replace the missing or defective parts. Finesse Decor can replace the following parts:

• Crystals
• Crystal strands
• Drivers or power cords for lamps
• Light bulbs
• Rods/chrome & bubble
• Lamp shades
• Nuts and bolts
• Finials
• Miscellaneous parts

If unsure please contact us via email with a picture or video.

Except as provided below, Finesse Decor is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall Finesse Decor be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.

The warranty and remedies set forth are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Please be advised that if the lamp has been tampered with and or altered the warranty has been voided. Examples are:

1. Drivers removed from the canopy of a chandelier.
2. Cables cut.
3. Power cords cut.
4. Too much tension is being placed on the power cables of chandeliers (the metal lines are the only lines that should be ultra-tight the lines with the protective coating should have a bit of slack as they are the power cables).

Damages are defined as broken, cracked, missing parts and or pieces. Defective is defined as the finish is not perfect and/or the finish is missing.

Warranty Conditions

The Limited Warranty is subject to the following conditions:

• This warranty extends only to products distributed and/or sold by Finesse Decor. It is effective only if the products are purchased and operated in the USA or Canada.
• This warranty covers only normal use of the product. Finesse Decor shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Finesse Decor representative; (iv) damages incurred through irresponsible or improper use.
• You must retain your Purchase Order Confirmation email or other proof of purchase to receive warranty service.
• You must provide an image or a video when making the warranty claim.
• No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

• Finesse Decor accepts no liability for problems caused by aftermarket modifications or additions to product.
• Finesse Decor is not responsible for giving any technical support concerning the installation or integration of any product.
• This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
• Finesse Decor will void any warranty claims for lighting fixtures that have had the wires cut.
• Finesse Decor will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any product/component bought at Finesse Decor.
• Under no circumstances will Finesse Decor be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.